FAQ: Frequently Asked Questions (E)

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  • Why only for dealers?

  • Can I use Cotw?

  • How can I register?

  • I registered, but I can't login. Who can help me?

  • I forgot my password. What do I do now?

  • How can I change my password?

  • How do I look for cars that might interest me in a simple and effective way?

  • How does the auction process work?

  • At the end of an auction:

  • What are the rates in 2010?

  • I won the car. What now?

  • How and when do I pay for the car?

  • Do I have to pay some extra fee?

  • What is meant with Excl. VAT/Incl. VAT?

  • What is the auction fee?

  • What is the country specific cost?

  • How can I know that you received my payment?

  • The payment was done, when can I pick up my car?

  • What to do at the end of an auction?

  • What about logistics and payment?

  • What is the Pick Up Authorization (PUA)?

  • Which documents does my driver have to bring along for picking up the car?

  • I've got a Pick Up Authorization for Germany. What is the address of the parking place?

  • What is a Certificate of Delivery and how do I have to complete it?

  • What is a "Transport and Sale with International Delivery" and how do I have to complete it?

  • What is a CMR and how do I have to complete it?

  • When will my Belgian car be ready for pick-up?

  • When will my Italian car be ready for pick-up?

  • When will my German car be ready for pick-up?

  • When will my French car be ready for pick-up?

  • How can I order transport?

  • When will I get the documents of my German/French/Italian car?

  • I want to post my car documents on another address than my invoice address. Is that possible?

  • What about transport?

  • I have a complaint. What can I do?

  • I lost my invoice. Can I get a duplicate?

  • What if I want to cancel my purchase?